Kimberley Ly

Dynamic financial services professional with 20+ years’ experience across banking, wealth management, insurance, and regulatory compliance. Proven ability to optimise financial operations, enhance governance and risk frameworks, and ensure rigorous adherence to ASIC, APRA, AML/CTF, and NCCP requirements. Skilled in managing diverse client portfolios, resolving complex financial and claims matters, and delivering high-quality, compliant, and client-focused service. Recognised for improving process efficiency, strengthening internal controls, and fostering strong stakeholder relationships across all levels of the organisation.

WORKCOVER QUEENSLAND• BRISBANE• 2018 - 2025

CLAIMS ADVISOR

• Streamlined the management of workers insurance claims, achieving a reduction in processing time by implementing efficient tracking systems.

• Facilitated transparent communication among claimants, employers, and healthcare providers, resulting in improved claim progression and client satisfaction.

• Developed tailored return-to-work and rehabilitation plans in collaboration with employers,

medical practitioners, and injured workers.

• Monitored insurance claim costs and duration, implementing proactive strategies to reduce delays and maintain performance targets.

• Developed a proactive compliance framework that improved operational efficiency and reduced risk exposure, fostering a culture of accountability.

• Fostered a culture of continuous improvement by collaborating with cross-functional teams, significantly streamlining operations and reducing turnaround times.

AKL LIFE FINANCIAL PLANNING• BRISBANE• 2010 - 2018

WEALTH ADVISER

• Provided tailored financial advice to a diverse client base, including high-net-worth individuals, professionals, and retirees.

• Developed comprehensive financial plans covering investment strategies, retirement planning and insurance.

• Managed and grew client portfolios, consistently achieving above industry benchmark returns.

• Maintained ongoing client satisfaction and legal compliance through regular reviews, performance updates, and strategy adjustments.

• Ensured compliance with ASIC regulations, FASEA standards, and internal audit procedures.

• Utilised financial planning systems to prepare Statements of Advice (SOA) and modelling reports.

NATIONAL BANK OF AUSTRALIA• BRISBANE• 2009 - 2010

LOAN PROCESSING AND COMPLIANCE

• Processed and assessed a high volume of home, personal, and business loan applications in line with NAB’s credit policies and regulatory requirements.

• Verified customer documentation, including income, identification, and asset/liability statements, ensuring full compliance with responsible lending standards (NCCP Act).

• Ensured adherence to AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) and KYC (Know Your Customer) procedures.

SUNCORP BANK AUSTRALIA• BRISBANE• 2000 - 2008

TREASURY AND RISK MANAGEMENT OFFICER

• Conducted financial risk assessments and developed mitigation strategies for interest rate, currency, and credit exposure.

• Prepared detailed risk and treasury performance reports for senior management and regulatory submissions (APRA, ASIC).

• Maintained compliance with AML/CTF, Basel III, and internal governance standards, ensuring full audit readiness.

BACHELOR OF SCIENCE in Microbiology and Mathematics

Queensland University of Technology

MASTER OF BUSINESS (ACCOUNTING) in Accounting and taxation

Queensland University of Technology