Silvia Cristofaro

Italian woman fluent in English language, I am open for new challenges 

Dear Company,

My name is Silvia, I am from Italy and I am writing to you about the job offer as a customer service agent for your company.
I have studied the job description in detail and believe I have the experience needed to join the organization and make a positive impact right away.
I worked as a customer service call center for an Italian company Infostrada.
Duties at my former company, including making several calls a day to customers to solicit sales of goods and services.

I recently worked as a Retention Representative Account Manager for Forex, where I learned even more professional skills.
My responsibilities included interacting with customers via telephone and email using empathy and efficiency by responding to their inquiries /

I am now very capable of handling phone calls with clients and customers, resolving their queries and complaints, and offering professional service.
I also learned to be a great listener, manage stress and work under pressure.

I got a Degree in Social Sciences and a master in English language