Associate, IT, Application Analyst - Limassol, Κύπρος - MUFG Investor Services FinTech Ltd

Περιγραφή

Job Description
Because of demand and growth within the Application team we are looking for anApplication Analyst. As a successful candidate you will manage the delivery of internal operations and support and in doing so you will work with vendors and be part of an internal team managing a portfolio of in-house/vendor applications. You will play a crucial role of linking our teams and the IT solutions group.

You Will:

• Play a key role as part of global support team coveringIT Core applicationsdomain.
• Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management supportby working with vendors & /or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations.
• Document processes, procedures and policies as required for appropriate governance of platforms.
• Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
• Document business user procedures and support user training.
• Participate in co-ordination and implementation of new platform releases with business users.
• Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions.
• Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
• Support the business in Business Continuity and Disaster Recovery initiatives.
  
  

Qualifications

You Have:

• 1+ years in a team responsible for providing analytical support and administration of business applications.
• Bachelor's degree in Computer Science or a related technical field, or equivalent experience
• Knowledge of applications, systems or application architecture/platforms
• An understanding of Application/Database infrastructure setup and management
• An understanding of supporting applications on Desktop environments, Servers and Saas.

Preferred

• An understanding of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, Apache Tomcat, SQL Server, Oracle DB and AWS.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
• An understanding of Application/Database infrastructure setup and management.
• Experience in technical writing/documentation skills.