Customer Support Specialist - Cyprus, Paphos

Job summary

A forward-thinking Fintech enterprise leading the charge in revolutionizing payment practices is actively seeking a Customer Support Specialist to join our Business Care Team.

Responsibilities

• Technical Troubleshooting: Address and resolve clients&s technical inquiries and issues promptly and efficiently, ensuring they receive effective solutions and timely assistance in navigating our products
• Product Expertise: Develop an in-depth knowledge of our products, becoming a go-to technical resource for clients seeking guidance on optimal product usage
• Problem-Solving: Collaborate with cross-functional teams to tackle complex technical challenges that clients may encounter, facilitating effective solutions
• Client Feedback: Collect and relay client feedback concerning their technical experiences, needs, and suggestions. Advocate internally for product enhancements and process improvements based on this feedback
• Performance Analysis: Monitor key technical performance indicators (KPIs), focusing on client satisfaction, technical engagement, and usage. Analyze trends to identify areas for improvement
• Communication: Keep clients informed about technical updates, changes, and new features related to our product. Foster transparency and build trust through regular communication
• Conflict Resolution: Address technical conflicts or disputes that may arise, working to find resolutions aligned with the client&ss technical needs and our technical capabilities

Job description