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- minimum 1 year of experience in a customer support agent role
- Respond promptly to customer inquiries over chat and emails, ensuring that we get back to them quickly and with high quality.
- Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention.
- Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer.
- Identify trends and areas for improvement so we can continually serve customers better.
- Challenge yourself, your teammates, and your leaders to continually improve performance.
- Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution.
- Educate customers regarding new product offerings.
- Excellent customer care skills
- Previous customer support experience
- Good written and oral skills in English
- Ability to communicate clearly and professionally
- Professional attitude when dealing with customers
- Good computer skills and typing skills
- Strong organizational and communication skills, team-orientated philosophy and problem-solving skills
- Domain name or hosting industry knowledge
- Full time, permanent position
- Personal development and learning possibilities
- Work in rapidly growing international company
- Opportunity for career development
- Home office
- Customer Support Agent USD per hour (around 1300 USD per month)
- Step 1: Fill this form:
- Step 2: Click APPLY on LinkedIn
Customer Support Specialist - NameSilo

πριν 2 μήνες
Περιγραφή
IMPORTANT IMPORTANT IMPORTANT
Please only apply to this job if you were able to answer the questions at
Thank you
CUSTOMER SUPPORT AGENT
is a provider of domain name registration and management services. NameSilo is in the top 15 of the ICANN-accredited registrars globally with over 5 million domain names under management and one of the fastest growing domain name registrars. Our roots date back to 1993 and the company's shares are traded on Canadian Securities Exchange since 2014.
OUR APPROACH
Our fundamental approach is to offer domains and domain-related management for the cheapest prices possible, while not sacrificing quality, customer support or ease-of-use. We maintain an unwavering focus on domain names and we also offer hosting and email services for our customers while keeping our ability to offer the cheapest prices on the Internet.
HIRING FOR
Junior Customer Support Agent:
JOB DESCRIPTION, TASKS
REQUIREMENTS
WE OFFER
SALARY
(minimum 1 year in customer support agent role)
HOW TO APPLY
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