iGaming Customer Support Specialist - Nicosia

Job summary

We are looking for a tech-savvy individual who is passionate about customer support to join our fully remote team as a Customer Support Agent. The successful candidate will ensure our customers' satisfaction by addressing inquiries, resolving issues, and providing valuable assistance across our products via chat and email.

Responsibilities

• Customer Support: Deliver prompt and effective assistance to our customers.
• Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
• iGaming Interest/Experience: Leverage your passion for iGaming and eSports to provide informed and insightful assistance to clients.
• Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
• Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Qualifications

• Previous customer service experience (iGaming experience is a plus).
• Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
• Experience in cryptocurrency is an advantage.
• Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
• Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
• Capable of working autonomously and making sound decisions to address customer needs.
• Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.

Benefits

• Fully remote - work from anywhere in the world
• Flexible schedule
• 30 days of paid time off
• Equipment allowance

Job description