FX Client Relations Officer - Limassol

Job summary

We are looking for a Client Relations Officer with strong FX industry awareness to support and engage our global client base.

Responsibilities

• Greet and assist clients in person, offering a professional, informed, and client-focused experience.
• Provide support to traders regarding account queries, deposits/withdrawals, platform navigation, and transaction-related procedures.
• Deliver accurate information on the company's trading products, asset classes, account types, and platform features (MT4/MT5).
• Assist with onboarding processes, ensuring KYC/AML documentation is complete and compliant with regulatory standards.
• Build, maintain, and strengthen long-term client relationships to support retention and overall customer satisfaction.
• Identify client needs and propose suitable services or solutions aligned with their trading profiles.
• Negotiate client terms when appropriate, ensuring alignment with internal policies and market standards.
• Collaborate with internal teams (Compliance, Sales, Support) to resolve client issues swiftly and efficiently.

Qualifications

• Native/fluent Spanish (written and spoken) and strong command of English (B2+/C1).
• Experience in a client-facing role within the FX/CFD, brokerage, fintech, or financial services sector is highly preferred.
• Bachelor's degree in Business, Finance, Economics, or a related field.
• Solid understanding of trading platforms (MT4/MT5) and basic trading terminology is considered an advantage.
• Strong proficiency in Microsoft Office and general comfort with CRM or ticketing systems.
• Excellent communication, interpersonal, and negotiation skills.
• Client-oriented mindset with strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, regulated environment while handling multiple client requests effectively.
• High level of professionalism, integrity, and commitment to client satisfaction.

Job description