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  • Customer Support Specialist - Limassol Municipality, Limassol - BridgerPay

    BridgerPay
    BridgerPay Limassol Municipality, Limassol

    πριν 2 μήνες

    35.000 € - 45.000 € (EUR) per year *
    Περιγραφή

    BridgerPay is the first-ever payment operations platform designed to automate every payment flow through a modular, Lego-like interface. Our codeless, agnostic, and unified software enables any business to scale payments, uncover real-time insights, and drive revenue,  without writing a single line of code. Operating across 4 continents and supporting 30+ currencies, BridgerPay is building the backbone of global online payments.

    About the Role

    Join our exceptional Support Specialist Team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment.

    Main Duties & Responsibilities

    • Respond to customer queries in a timely and accurate way via email or chat.
    • Identify customer needs and help customers use specific features.
    • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
    • Update our internal databases with information about technical issues and useful discussions with customers.
    • Monitor customer complaints and reach out to provide assistance.
    • Share feature requests and effective workarounds with team members.
    • Inform customers about new features and functionalities.
    • Follow up with customers to ensure their technical issues are resolved.
    • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
    • Assist in training junior Customer Support Representatives.
    • Immediately escalating serious complaints or issues that you are not equipped to deal with.
    • Liaising with colleagues or managers to find the best solutions to customers' issues.
    • Maintain adherence to organizational security policies and procedures.
    • Ensure proper handling of confidential and internal data.

    Skills & Qualifications

    • Experience as a Customer Support Specialist or similar CS role.
    • Familiarity with our industry is a plus.
    • Excellent communication and problem-solving skills.
    • Multi-tasking abilities.
    • Patience when handling tough cases.
    • The flexibility to adjust work schedule, when required.
    • Superb written and verbal communication skills.
    • Bachelor's degree in a relevant field, such as Computer Science or Information Technology, is preferred.
    • Relevant certifications are a plus.
    • Fluent in English.

    Soft Skills

    • Excellent communication skills, with the ability to effectively interact with customers and cross-functional teams.
    • Strong problem-solving abilities and a detail-oriented mindset.
    • Ability to work independently and manage multiple priorities in a fast-paced environment.
    • Proactive attitude and willingness to learn and adapt to new technologies and integration methods.

    BridgerPay offers:

    • Competitive salary.
    • Breakfast, lunch allowance & birthday day-off.
    • Private medical insurance.
    • ESOP (Employee Share Option Plan).
    • Career growth & development opportunities.
    • Modern office in Limassol with pool, snacks, and team events.
    • Employee Referral Programme.

    All applications will be treated with strict confidentiality, and only shortlisted candidates will be contacted.

    * Αυτό το εύρος μισθών είναι μια εκτίμηση που έγινε από την beBee
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Customer support specialist