Customer Support Specialist - Ypsonas Municipality

Job summary

DeepSea is a maritime technology leader, providing a unified optimisation platform that helps shipping companies cut fuel consumption, reduce emissions, and transform vessel performance across entire fleets.

Responsibilities

• Provide first-level technical and operational support to our customers
• Log, track and monitor customer queries via our ticketing system (Freshdesk)
• Log, track and monitor internal tickets on Jira when needed
• Ensure compliance with customer SLAs and KPIs
• Generate efficient and effective customer reports
• Collaborate with the respective departments to resolve customer related issues in a timely manner
• Perform platform user setup, configuration, and management
• Create and maintain comprehensive documentation

Qualifications

• A degree in Computer Science or Engineering will be considered a plus
• Good knowledge of Excel and SQL considered an asset
• At least 1 year of work experience in a similar role
• Any previous experience in the maritime industry will be considered an asset
• Excellent communication, problem-solving and time management skills
• Fluency in English, both written and verbal
• Excellent organisational skills
• Results-oriented mindset

Job description